“That would require Outlook to adopt a UI that supports telephony, IM, video, and desktop/application sharing. “I can see making calls from Outlook, but the Skype for Business client and Skype Consumer clients won’t go away. Snodgrass said he doesn’t think so, at least in the short term. Will video conversation and chat eventually just be a component of Outlook? Microsoft Tivo, for example, was founded on a novel concept-“pausing” live TV-but DVR functions are now just a feature of modern cable boxes. You have to wonder now, however, how long Skype will be maintained as a separate product. With Lync now dead, Skype will carry the torch. ![]() On the other hand, Microsoft essentially had the best of two collaboration products to pull from. Why this matters: Since 2013, customers have wondered why Microsoft kept both Skype and Lync around, because the overlap between the two products was so great. Basically, “there’s no massive underlying technological change that has occurred,” said Andrew Snodgrass, a research vice president at analyst firm Directions on Microsoft.
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